Occupation

551232 Switchboard Operator

Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Cite
Reference period
July 2024
Released
25/07/2024
Next release Unknown
First release

551232 Switchboard Operator

Operates telecommunication switchboards and consoles to assist callers to establish telephone connections and receive caller enquiries and fault reports.

Alternative title

  • Telephone Operator

ANZSCO skill level

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

  • Skill Level 5: AQF Certificate I, or compulsory secondary education

New Zealand

  • Skill Level 5: NZQF Level 1 qualification, or compulsory secondary education

Main tasks

  • Operates switchboards and consoles to connect, hold, transfer, and disconnect telephone calls
  • Responds to caller enquiries by providing information, such as telephone numbers, dialling codes, call costs, time delays, and service difficulties
  • Investigates operating system problems and informs maintenance services
  • Alerts emergency services when required
  • Records details and determines charges for designated types of calls
  • May monitor the efficiency of systems and maintain service sampling records