Group
Minor Group
551 Call Centre and Information Officers
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
551 Call Centre and Information Officers
Respond to telephone, internet and email enquiries and complaints, and promote the goods and services provided by organisations.
ANZSCO skill level
The occupations in this minor group have a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
- Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
- Skill Level 5: AQF Certificate I, or compulsory secondary education
New Zealand
- Skill Level 3: NZQF Level 4 qualification, or at least three years of relevant experience
- Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience
- Skill Level 5: NZQF Level 1 qualification, or compulsory secondary education