Group
Unit Group
5511 Call and Contact Centre Workers
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
5511 Call and Contact Centre Workers
Answer customer telephone, internet and email enquiries about goods and services, promote the goods and services, and oversee teams of Call or Contact Centre Operators.
ANZSCO skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience
- Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
New Zealand
- Skill Level 3: NZQF Level 4 qualification, or at least three years of relevant experience
- Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience