Group
Occupation
551231 Information Officer
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
551231 Information Officer
Responds to personal, written, and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources.
ANZSCO skill level
This occupation has a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience
New Zealand
- Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience
Main tasks
- Answers enquiries about goods and services, and provides information about their availability, location, price, and related issues
- Responds to enquiries about problems and provides advice
- Records information about enquiries and complaints
- Refers complex enquiries to other sources