Group
Occupation

452233 Crowd Controller

Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0
Released
6/12/2024
Next release 6/12/2024
First release

452233 Crowd Controller

Carries out crowd control duties at entertainment, sporting or recreational venues.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Monitors and controls the movement and behaviour of crowds at entertainment, sporting or recreational venues
  • Checks entrants, issues security passes and provides assistance and guidance to individuals requiring directions or information
  • Monitors and operates crowd control equipment, such as barriers and gates
  • Ensures compliance with venue rules and regulations
  • Identifies and resolves potential conflicts or disturbances within the crowd, including by removing people from the premises
  • Responds to and manages emergency situations, including evacuations and first aid
  • Maintains accurate records and reports of incidents and activities, which may include keeping count of people entering and exiting the venue
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