Group
Occupation

452233 Crowd Controller

Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

452233 Crowd Controller

Carries out crowd control duties at entertainment, sporting or recreational venues.

Registration or licensing is required.

Skill level: 4

Main tasks

  • Monitors and controls the movement and behaviour of crowds at entertainment, sporting or recreational venues
  • Checks entrants, issues security passes and provides assistance and guidance to individuals requiring directions or information
  • Monitors and operates crowd control equipment, such as barriers and gates
  • Ensures compliance with venue rules and regulations
  • Identifies and resolves potential conflicts or disturbances within the crowd, including by removing people from the premises
  • Responds to and manages emergency situations, including evacuations and first aid
  • Maintains accurate records and reports of incidents and activities, which may include keeping count of people entering and exiting the venue
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