Occupation

411636 Welfare Worker

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

411636 Welfare Worker

Assists individuals, families and groups with difficulties by providing support, information and advice on social welfare matters, and evaluates and coordinates the services of welfare and community service agencies.

Alternative title

  • Welfare Officer

Skill level: 2

Main tasks

  • Assists and supports individuals and families experiencing difficulties to access resources available to them
  • Advises individuals on rights and entitlements to social security payments and services
  • Assesses at-risk individuals and families, and provides intensive short-term crisis counselling for victims
  • Assists to establish relationships with neighbourhood houses, community groups, employment training programs and other services to members of the community
  • Refers clients to welfare support services
  • Prepares reports and maintains client records