Occupation

221631 ICT Account Manager

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

221631 ICT Account Manager

Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.

Skill level: 1

Main tasks

  • Develops and manages lists of prospective clients to establish client relationships and sales opportunities
  • Develops and maintains key accounts and portfolio plans
  • Acquires and updates knowledge of ICT goods, services and market conditions to differentiate from competition and maximise business opportunities
  • Engages with clients to understand their requirements and explain the ICT goods and services that meet their needs
  • Engages with existing and prospective clients to promote relevant ICT goods and services
  • Follows up with clients to ensure their satisfaction with provided ICT goods and services, and resolves problems that arise
  • Coordinates the preparation and presentation of ICT sales reports, proposals and tenders