Group
Occupation

172532 Railway Station Manager

Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0

172532 Railway Station Manager

Organises and controls the operations of a railway station.

Skill level: 2

Main tasks

  • Ensures the safe and efficient daily operations of a railway station
  • Reports failures and delays, and takes appropriate action to ensure customers have access to timely, concise and accurate information
  • Coordinates and supervises railway station staff, including rostering and training
  • Monitors and oversees the maintenance of railway station facilities including platforms, waiting areas and ticketing systems
  • Conducts regular inspections of railway station facilities and equipment to identify maintenance needs, and organises repairs as required
  • Handles customer enquiries, incidents, complaints and requests for assistance
  • Prepares reports on railway station performance, including passenger numbers, revenue and service disruptions
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