Group
Occupation
172532 Railway Station Manager
Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0
Released
6/12/2024
172532 Railway Station Manager
Organises and controls the operations of a railway station.
Skill level: 2
Main tasks
- Ensures the safe and efficient daily operations of a railway station
- Reports failures and delays, and takes appropriate action to ensure customers have access to timely, concise and accurate information
- Coordinates and supervises railway station staff, including rostering and training
- Monitors and oversees the maintenance of railway station facilities including platforms, waiting areas and ticketing systems
- Conducts regular inspections of railway station facilities and equipment to identify maintenance needs, and organises repairs as required
- Handles customer enquiries, incidents, complaints and requests for assistance
- Prepares reports on railway station performance, including passenger numbers, revenue and service disruptions