Unit Group

1721 Call Centre and Customer Service Managers

Latest release

OSCA - Occupation Standard Classification for Australia

Reference period

2024, Version 1.0

Released

6/12/2024

Next release Unknown

Organise and control the operations of call and contact centres, administer and review customer services, and maintain sound customer relations.

The occupations in this unit group have a skill level corresponding to the qualifications and experience below.

Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

OSCA Search