Occupation

172132 Customer Service Manager

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

172132 Customer Service Manager

Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.

Alternative titles

  • Client Service Manager
  • Service Manager

Skill level: 2

Main tasks

  • Develops and reviews policies, programs and procedures concerning customer relations and goods and services provided
  • Manages and trains staff providing customer services
  • Plans and implements after-sales services to handle complaints, refund requests and other feedback
  • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations