Occupation

553231 Hotel or Motel Receptionist

Latest release
OSCA - Occupation Standard Classification for Australia
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Reference period
2024, Version 1.0

553231 Hotel or Motel Receptionist

Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.

Specialisation

  • Hotel Night Auditor

Skill level: 4

Main tasks

  • Welcomes guests and checks them in upon arrival
  • Provides information to guests about hotel facilities, services and local attractions
  • Handles guest enquiries and resolves any issues or complaints
  • Takes and processes guest reservations and cancellations
  • Handles cash and credit card transactions for guest payments
  • Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
  • Maintains guest records and updates information in the establishment's booking system