Occupation

552231 Ward Clerk

Latest release
OSCA - Occupation Standard Classification for Australia
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Reference period
2024, Version 1.0

552231 Ward Clerk

Records and processes information required for admitting and discharging hospital patients, and responds to telephone enquiries.

Alternative titles

  • Admissions Clerk
  • Hospital Ward Clerk
  • Patient Liaison Officer

Skill level: 4

Main tasks

  • Welcomes patients and visitors, and directs them to the appropriate person or area
  • Prepares and updates patients' medical records and charts prior to admission
  • Manages patient administrative information, including payments and insurance details
  • Records patient movements, transfers and discharges, liaising with other hospital departments and patient transport services
  • Schedules tests or procedures for patients and arranges follow up appointments
  • Responds to telephone enquiries and complaints
  • Collates all relevant administrative and patient documentation on the ward
  • May perform other clerical tasks such as data entry, filing and word processing