Occupation

552131 Medical Receptionist

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

552131 Medical Receptionist

Greets patients and other clients in a health facility such as a clinic, practice, centre or surgery, and responds to personal, telephone and written enquiries and requests.

Skill level: 4

Main tasks

  • Greets and welcomes patients and clients
  • Schedules appointments for patients and manages the appointment calendar
  • Assists with billing and payment processes
  • Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
  • Registers patients by collecting and verifying personal and insurance information
  • Coordinates with health care providers to ensure smooth patient flow
  • Maintains patient records and ensures confidentiality of patient information
  • Provides information to patients regarding clinic policies, procedures and services
  • Handles and resolves patient complaints and concerns