Occupation

551232 Switchboard Operator

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

551232 Switchboard Operator

Operates telecommunication switchboards and consoles to assist callers to establish telephone connections and receive caller enquiries and fault reports.

Alternative title

  • Telephone Operator

Skill level: 5

Main tasks

  • Operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • Responds to caller enquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • Investigates operating system problems and informs maintenance services
  • Alerts emergency services when required
  • Records details and determines charges for designated types of calls
  • May monitor the efficiency of systems and maintain service sampling records