Occupation

549133 Debt Collector

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

549133 Debt Collector

Collects consumer, commercial, insurance and other forms of debt for clients, makes arrangements to settle overdue accounts, formalises payment arrangements, and follows up until accounts are fully paid.

Registration or licensing may be required.

Alternative title

  • Debt Recovery Officer

Specialisation

  • Collections Officer

Skill level: 4

Main tasks

  • Liaises with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers, Solicitors, trustees, liquidators and other insolvency professionals to find solutions to payment problems
  • Identifies, locates and notifies debtors of overdue accounts in writing, by telephone and in person, and arranges for payments to be made
  • Traces addresses of debtors who have moved
  • Arranges new repayment plans for debtors having difficulties making existing repayments, including identifying and assisting customers experiencing financial hardship
  • Refers debtors' disputes to creditors
  • Issues instructions for the commencement of legal action and enforcement to recover money
  • Arranges for money and goods collected to be transferred to creditors, and prepares statements of account for creditors
  • Records amounts collected and notes any further action required, including identifying and reporting suspicious matters under legislation
  • Maintains accurate and compliant records for overdue accounts under collection, ensuring all relevant debtor information is obtained, verified and updated