Occupation

531131 Bank Officer

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

531131 Bank Officer

Performs a range of duties for a bank, building society, credit union or other financial institution in person, over the phone or online, including customer service, cash reconciliations, loans and other services.

Specialisations

  • Bank Teller
  • Personal Banker

Skill level: 3

Main tasks

  • Identifies customer needs and responds to customer enquiries on banking products, policies and services
  • Assists customers with opening and closing accounts, updating account information, preparing documentation and online banking
  • Ensures customers' forms are filled in correctly and checks customer identification documents
  • Verifies records and receipts, reconciles cash balances, and identifies unusual transactions and behaviour
  • Processes applications and payments of loans and mortgages, credit cards, term deposits, saving accounts and international money transfers
  • Explains and promotes bank services and products to customers and refers them to appropriate financial services