471533 Front Office Supervisor (Accommodation)

Front office managers (Hotel) are excluded from this occupation. Front office managers (Hotel) are included in Occupation 161131 Accommodation Service Manager.

• Guest Services Supervisor

• Ensures that the front office team is well-prepared, adequately staffed and meets service standards
• Assigns tasks and responsibilities to accommodation service workers and maintains attendance records and rosters
• Assists in managing guest check-ins, check-outs and enquiries
• Assists with resolving any guest issues or special requests
• Collaborates with the front office manager to optimise room occupancy and assign rooms based on preferences and availability
• Trains and mentors front desk staff with ongoing coaching and feedback, to improve their skills and knowledge
• May perform front office and accommodation reception duties