161131 Accommodation Service Manager

Front Office Supervisors, Hosted Accommodation Operators and Housekeeping Supervisors are excluded from this occupation. Front Office Supervisors are included in Occupation 471533 Front Office Supervisor (Accommodation). Hosted Accommodation Operators are included in Occupation 161932 Hosted Accommodation Operator. Housekeeping Supervisors are included in Occupation 471535 Housekeeping Supervisor.

• Chief Concierge
• Executive Housekeeper
• Front Office Manager (Accommodation)
• Guest Services Manager
• Hotel Service Manager

• Plans, organises, coordinates and oversees the work schedules of accommodation service workers
• Ensures accommodation service workers adhere to established standards and procedures
• Coordinates with other departments to ensure smooth operation of accommodation services
• Manages the handling of customer complaints and resolves issues
• Oversees and maintains the inventory of supplies and equipment needed for accommodation services