Occupation

113233 ICT Service Delivery Manager

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

113233 ICT Service Delivery Manager

Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.

Alternative titles

  • ICT Service Manager
  • ICT Service Owner

Specialisation

  • ICT Service Desk Manager

Skill level: 1

Main tasks

  • Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
  • Develops and oversees an effective communication infrastructure for incident management response and resolution
  • Monitors service metrics to ensure performance and quality standards
  • May manage relationships with external vendors, negotiate contracts and monitor services