Occupation

113231 ICT Operations Manager

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

113231 ICT Operations Manager

Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades.

Alternative titles

  • Application Support Manager
  • ICT Support Manager

Skill level: 1

Main tasks

  • Oversees the design, implementation and maintenance of ICT infrastructure to ensure optimal performance and reliability
  • Develops and enforces ICT policies, procedures and standards for efficient operations
  • Monitors and analyses system performance, and recommends and implements enhancements as required
  • Implements disaster recovery and business continuity plans to ensure that critical ICT systems can be quickly restored in case of a disaster or system failure