553231 Hotel or Motel Receptionist

• Hotel Night Auditor

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

New Zealand

• Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience

• Welcomes guests and checks them in upon arrival
• Provides information to guests about hotel facilities, services, and local attractions
• Handles guest enquiries and resolves any issues or complaints
• Takes and processes guest reservations and cancellations
• Handles cash and credit card transactions for guest payments
• Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
• Maintains guest records and updates information in the establishment's booking system