553131 Receptionist (General)

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

New Zealand

• Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience

• Greets and welcomes visitors, customers, or clients and directs them to the appropriate person or department
• Arranges and records details of appointments, including the management of changes, cancellations, and rescheduling where necessary
• Receives, sorts, and distributes incoming mail and packages
• Maintains and organises the reception desk and waiting areas
• Answers enquires and provides information on the goods, services, and activities of the organisation
• Relays messages or information between staff and departments