552231 Ward Clerk

• Admissions Clerk
• Hospital Ward Clerk
• Patient Liaison Officer

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

New Zealand

• Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience

• Welcomes patients and visitors, and directs them to the appropriate person or area
• Prepares and updates patients' medical records and charts prior to admission
• Manages patient administrative information, including payments and insurance details
• Records patient movements, transfers, and discharges, liaising with other hospital departments and patient transport services
• Schedules tests or procedures for patients and arranges follow up appointments
• Responds to telephone enquiries and complaints
• Collates all relevant administrative and patient documentation on the ward
• May perform other clerical tasks, such as data entry, filing, and word processing