552131 Medical Receptionist

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

New Zealand

• Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience

• Greets and welcomes patients and clients
• Schedules appointments for patients and manages the appointment calendar
• Assists with billing and payment processes
• Responds to enquiries and requests from patients and clients in person, over the phone, and through written communication
• Registers patients by collecting and verifying personal and insurance information
• Coordinates with healthcare providers to ensure smooth patient flow
• Maintains patient records and ensures confidentiality of patient information
• Provides information to patients regarding clinic policies, procedures, and services
• Handles and resolves patient complaints and concerns