Occupation

314231 ICT Customer Support Officer

Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Cite
Reference period
July 2024
Released
25/07/2024
Next release Unknown
First release

314231 ICT Customer Support Officer

Provides support, education, and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

Alternative titles

  • ICT Help Desk Officer
  • ICT Service Desk Analyst

Specialisation

  • Network Support Technician

ANZSCO skill level

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

  • Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

New Zealand

  • Skill Level 2: NZQF Diploma, or at least three years of relevant experience

Main tasks

  • Supports customers in resolving technical incidents with computer hardware and software
  • Installs and deploys software to meet customer needs
  • Diagnoses, troubleshoots, and resolves connectivity issues
  • Provides basic user training on computer hardware and software