Group
Occupation
221631 ICT Account Manager
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
221631 ICT Account Manager
Manages sale of computer hardware, software, and services to existing account clients, and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.
ANZSCO skill level
This occupation has a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
New Zealand
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
Main tasks
- Develops and manages lists of prospective clients to establish client relationships and sales opportunities
- Develops and maintains key accounts and portfolio plans
- Acquires and updates knowledge of ICT goods, services, and market conditions to differentiate from competition and maximise business opportunities
- Engages with clients to understand their requirements and explain the ICT goods and services that meet their needs
- Engages with existing and prospective clients to promote relevant ICT goods and services
- Follows up with clients to ensure their satisfaction with provided ICT goods and services, and resolves problems that arise
- Coordinates the preparation and presentation of ICT sales reports, proposals, and tenders