4314 Hotel Service Managers

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
• conferring with managers to coordinate activities with other organisational units
• maintaining attendance records and rosters
• explaining and enforcing safety regulations
• overseeing the work of the unit and suggesting improvements and changes
• conferring with workers to resolve grievances
• may perform front office and hotel reception duties

• 431411 Hotel Service Manager

Alternative Title:

• Hotel Service Supervisor

Supervises and coordinates the activities of hotel service workers.

Skill Level: 2

Specialisations:

• Front Office Manager (Hotel)
• Head Housekeeper
• Head Porter (Hotel)
• Hotel Concierge
• Hotel Office Manager