Group
Occupation
461931 Airline Customer Support Worker
Latest release
OSCA - Occupation Standard Classification for Australia
Reference period
2024, Version 1.0
Released
6/12/2024
First release
461931 Airline Customer Support Worker
Assists customers at an airport with check in, flight delays and general queries.
Flight Attendants are excluded from this occupation. Flight Attendants are included in Occupation 461731 Flight Attendant.
Alternative title
- Passenger Services Agent
Specialisation
- Check-in Agent
Skill level: 5
Main tasks
- Assists passengers with ticketing, check-in and directions
- Rebooks flights for customers that are unexpectedly cancelled or delayed
- Assists unaccompanied minors and guests with special requirements to traverse the airport
- Ensures the maintenance of public areas and the safety of customers by reporting incidents
- Reports unattended luggage or suspicious persons
- Responds to passenger enquiries and resolves complaints