Occupation

631331 ICT Sales Assistant

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

631331 ICT Sales Assistant

Sells computing and telecommunications-related goods and services in a retail or wholesale establishment.

Specialisations

  • Computer Hardware Salesperson
  • Software Salesperson
  • Telecommunications Equipment Salesperson

Skill level: 5

Main tasks

  • Assists customers in selecting and purchasing computing and telecommunications products
  • Provides information and advice on the features and benefits of different computing and telecommunications products
  • Demonstrates the use of computing and telecommunications products to customers
  • Processes sales transactions, and handles cash and credit card payments
  • Maintains knowledge of current and upcoming computing and telecommunications products and technologies
  • Tracks online stock levels, and stocks and replenishes computing and telecommunications products on the sales floor
  • Handles customer enquiries and resolves issues or complaints
  • Maintains accurate records of sales and customer interactions