Occupation

314231 ICT Customer Support Officer

Latest release
OSCA - Occupation Standard Classification for Australia
Cite
Reference period
2024, Version 1.0

314231 ICT Customer Support Officer

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and software, and the diagnosis and resolution of technical problems and issues.

Alternative titles

  • ICT Help Desk Officer
  • ICT Service Desk Analyst

Specialisation

  • Network Support Technician

Skill level: 2

Main tasks

  • Supports customers in resolving technical incidents with computer hardware and software
  • Installs and deploys software to meet customer needs
  • Diagnoses, troubleshoots and resolves connectivity issues
  • Provides basic user training on computer hardware and software