629934 Reservations Agent

Travel Agents are excluded from this occupation. Travel Agents are included in Occupation 461831 Travel Consultant.

• Booking Agent

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 5: AQF Certificate I, or compulsory secondary education

New Zealand

• Skill Level 5: NZQF Level 1 qualification, or compulsory secondary education

• Consults with customers regarding availability for reservations, including for accommodation, travel, sporting events, and restaurants
• Makes bookings or reservations on behalf of customers and provides confirmation
• Maintains accurate records of bookings or reservations, and liaises with other service providers to ensure efficient delivery of reservation information
• Processes payments and issues receipts or invoices to customers
• Handles customer queries and complaints, and provides information to customers regarding cancellation or refund policies