549133 Debt Collector

Registration or licensing may be required.

• Debt Recovery Officer

• Collections Officer

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

New Zealand

• Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience

• Liaises with clients, credit staff, accounts receivable departments, process servers, private investigators, barristers, solicitors, trustees, liquidators, and other insolvency professionals to find solutions to payment problems
• Identifies, locates, and notifies debtors of overdue accounts in writing, by telephone, and in person, and arranges for payments to be made
• Traces addresses of debtors who have moved
• Arranges new repayment plans for debtors having difficulties making existing repayments, including identifying and assisting customers experiencing financial hardship
• Refers debtors' disputes to creditors
• Issues instructions for the commencement of legal action and enforcement to recover money
• Arranges for money and goods collected to be transferred to creditors, and prepares statements of account for creditors
• Records amounts collected and notes any further action required, including identifying and reporting suspicious matters under legislation
• Maintains accurate and compliant records for overdue accounts under collection, ensuring all relevant debtor information is obtained, verified, and updated