Occupation

531131 Bank Officer

Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Cite
Reference period
July 2024
Released
25/07/2024
Next release Unknown
First release

531131 Bank Officer

Performs a range of duties for a bank, building society, credit union, or other financial institution in person, over the phone, or online, including customer service, cash reconciliations, loans, and other services.

Specialisations

  • Bank Teller
  • Personal Banker

ANZSCO skill level

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

  • Skill Level 3: AQF Certificate III including at least two years of on-the-job training, AQF Certificate IV, or at least three years of relevant experience

New Zealand

  • Skill Level 3: NZQF Level 4 qualification, or at least three years of relevant experience

Main tasks

  • Identifies customer needs, and responds to customer enquiries on banking products, policies, and services
  • Assists customers with opening and closing accounts, updating account information, preparing documentation, and online banking
  • Ensures customers' forms are filled in correctly and checks customer identification documents
  • Verifies records and receipts, reconciles cash balances, and identifies unusual transactions and behaviour
  • Processes applications and payments of loan and mortgages, credit cards, term deposits, saving accounts, and international money transfers
  • Explains and promotes bank services and products to customers and refers them to appropriate financial services