172532 Railway Station Manager

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

New Zealand

• Skill Level 2: NZQF Diploma, or at least three years of relevant experience

• Ensures the safe and efficient daily operations of a railway station
• Reports failures and delays, and takes appropriate action to ensure customers have access to timely, concise, and accurate information
• Coordinates and supervises railway station staff, including rostering and training
• Monitors and oversees the maintenance of railway station facilities, including platforms, waiting areas, and ticketing systems
• Conducts regular inspections of railway station facilities and equipment to identify maintenance needs, and organises repairs as required
• Handles customer enquiries, incidents, complaints, and requests for assistance
• Prepares reports on railway station performance, including passenger numbers, revenue, and service disruptions