Group
Unit Group
1721 Call Centre and Customer Service Managers
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
1721 Call Centre and Customer Service Managers
Organise and control the operations of call centres and contact centres, review customer services and maintain sound customer relations.
ANZSCO skill level
The occupations in this unit group have a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience
New Zealand
- Skill Level 2: NZQF Diploma, or at least three years of relevant experience