162134 Travel Agency Manager

Registration or licensing may be required.

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

New Zealand

• Skill Level 2: NZQF Diploma, or at least three years of relevant experience

• Manages and oversees daily operations of a travel agency
• Manages financial aspects of a travel agency, including budgeting, invoicing, and financial reporting
• Establishes and maintains relationships with suppliers, such as airlines, hotels, and tour operators
• Negotiates contracts and agreements with suppliers to ensure competitive pricing
• Provides travel advice and assistance to clients, including booking flights, accommodation, and tours
• Implements marketing activities to attract customers to the business
• Resolves customer complaints and queries
• Monitors and evaluates the performance of staff, and provides feedback, training, and guidance