629134 Telemarketer

Call or Contact Centre Operators are excluded from this occupation. Call or Contact Centre Operators are included in occupation 551131 Call or Contact Centre Operator.

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 5: AQF Certificate I, or compulsory secondary education

New Zealand

• Skill Level 5: NZQF Level 1 qualification, or compulsory secondary education

• Makes outbound calls to existing and potential customers to promote products and services
• Adheres to scripts and guidelines to provide information about products and services to customers over the phone
• Maintains a high level of product knowledge to effectively communicate with customers
• Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
• Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
• Arranges dispatch of goods and services, information kits, and brochures to customers
• Arranges appointments for customers and sales representatives, adhering to availability
• Achieves sales targets and meets performance metrics