Group
Occupation
461931 Airline Customer Support Worker
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
461931 Airline Customer Support Worker
Assists customers at an airport with check in, flight delays, and general queries.
Flight Attendants are excluded from this occupation. Flight Attendants are included in Occupation 461731 Flight Attendant.
Alternative title
- Passenger Services Agent
Specialisation
- Check-in Agent
ANZSCO skill level
This occupation has a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 5: AQF Certificate I, or compulsory secondary education
New Zealand
- Skill Level 5: NZQF Level 1 qualification, or compulsory secondary education
Main tasks
- Assists passengers with ticketing, check-in, and directions
- Rebooks flights for customers that are unexpectedly cancelled or delayed
- Assists unaccompanied minors and guests with special requirements to traverse the airport
- Ensures the maintenance of public areas and the safety of customers by reporting incidents
- Reports unattended luggage or suspicious persons
- Responds to passenger enquiries and resolves complaints