452233 Crowd Controller

Registration or licensing is required.

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 4: AQF Certificate II, AQF Certificate III, or at least one year of relevant experience

New Zealand

• Skill Level 4: NZQF Level 2 or 3 qualification, or at least one year of relevant experience

• Monitors and controls the movement and behaviour of crowds at entertainment, sporting, or recreational venues
• Checks entrants, issues security passes and provides assistance and guidance to individuals requiring directions or information
• Monitors and operates crowd control equipment, such as barriers and gates
• Ensures compliance with venue rules and regulations
• Identifies and resolves potential conflicts or disturbances within the crowd, including by removing people from the premises
• Responds to, and manages, emergency situations, including evacuations and first aid
• Maintains accurate records and reports of incidents and activities, which may include keeping count of people entering and exiting the venue