Group
Occupation
273232 ICT Support Engineer
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
273232 ICT Support Engineer
Develops support procedures and strategies for systems, networks, operating systems, and applications development. Solves problems, and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Alternative title
- Support Analyst
ANZSCO skill level
This occupation has a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
New Zealand
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
Main tasks
- Diagnoses and resolves technical problems related to hardware, software, networks, and systems
- Prioritises and triages incoming incidents and service requests to ensure timely response and escalation
- Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification
- Develops, conducts, and provides technical guidance and training in application software and operational procedures
- Performs system reviews and assessments, and recommends hardware and software strategies and directions