161431 Hotel Service Manager

• Hotel Service Supervisor

• Chief Concierge
• Executive Housekeeper
• Front Office Manager (Hotel)
• Guest Services Manager

This occupation has a skill level corresponding to the qualifications and experience below.

Australia

• Skill Level 2: AQF Associate Degree, Advanced Diploma, Diploma, or at least three years of relevant experience

New Zealand

• Skill Level 2: NZQF Diploma, or at least three years of relevant experience

• Plans and organises the work schedules of hotel service workers
• Assigns tasks and responsibilities to hotel service workers, and maintains attendance records and rosters
• Ensures hotel service workers adhere to established standards and procedures
• Coordinates with other departments to ensure smooth operation of hotel services
• Handles customer complaints and resolves issues
• Maintains inventory of supplies and equipment needed for hotel services
• May perform front office and hotel reception duties