Group
Occupation
113233 ICT Service Delivery Manager
Latest release
Consultation draft: Australian and New Zealand Standard Classification of Occupations (ANZSCO)
Reference period
July 2024
Released
25/07/2024
First release
113233 ICT Service Delivery Manager
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Alternative titles
- ICT Service Manager
- ICT Service Owner
Specialisation
- ICT Service Desk Manager
ANZSCO skill level
This occupation has a skill level corresponding to the qualifications and experience below.
Australia
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
New Zealand
- Skill Level 1: Bachelor Degree, higher qualification, or at least five years of relevant experience
Main tasks
- Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
- Develops and oversees an effective communication infrastructure for incident management response and resolution
- Monitors service metrics to ensure performance and quality standards
- May manage relationships with external vendors, negotiate contracts, and monitor services