5211 Personal Assistants

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

• liaising with other staff on matters relating to the organisation's operations
• researching and preparing reports, briefing notes, memoranda, correspondence and other routine documents
• maintaining confidential files and documents
• attending meetings and acting as secretary as required
• maintaining appointment diaries and making travel arrangements
• processing incoming and outgoing mail, filing correspondence and maintaining records
• screening telephone calls and answering inquiries
• taking and transcribing dictation of letters and other documents
• may supervise other secretarial and clerical staff

521111 Personal Assistant

Performs liaison, coordination and organisational tasks in support of Managers and Professionals.

Skill Level: 2