Group
Unit Group
4314 Hotel Service Managers
Latest release
ANZSCO - Australian and New Zealand Standard Classification of Occupations
Reference period
2022
Released
22/11/2022
4314 Hotel Service Managers
Hotel Service Managers supervise and coordinate the activities of hotel service workers.
Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
In New Zealand:
- NZQF Diploma, or at least three years of relevant experience (ANZSCO Skill Level 2)
In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
Occupation:
- 431411 Hotel Service Manager
431411 Hotel Service Manager
Alternative Title:
- Hotel Service Supervisor
Supervises and coordinates the activities of hotel service workers.
Skill Level: 2
Specialisations:
- Front Office Manager (Hotel)
- Head Housekeeper
- Head Porter (Hotel)
- Hotel Concierge
- Hotel Office Manager