1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition, Revision 1

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 25/06/2009

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Contents >> Major Group 1 Managers >> SUB-MAJOR GROUP 14 Hospitality, Retail and Service Managers

SUB-MAJOR GROUP 14 HOSPITALITY, RETAIL AND SERVICE MANAGERS

HOSPITALITY, RETAIL AND SERVICE MANAGERS organise and control the operations of establishments which provide accommodation, hospitality, retail and other services.

Indicative Skill Level:
Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

planning and organising special functions, sporting, gaming and entertainment activities and the range and mix of products, stock levels and service standards
promoting and selling goods and services
observing liquor, gaming, health and other laws and regulations
developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
promoting facilities, conferences, conventions and trade shows to potential customers
organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
controlling the selection, training and supervision of staff
ensuring compliance with occupational health and safety regulations

This section contains the following subsection :
MINOR GROUP 141 Accommodation and Hospitality Managers
MINOR GROUP 142 Retail Managers
MINOR GROUP 149 Miscellaneous Hospitality, Retail and Service Managers