1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition, Revision 1

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 25/06/2009

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Contents >> Major Group 3 Technicians and Trades Workers >> SUB-MAJOR GROUP 31 Engineering, ICT and Science Technicians >> MINOR GROUP 313 ICT and Telecommunications Technicians >> UNIT GROUP 3131 ICT Support Technicians

UNIT GROUP 3131 ICT SUPPORT TECHNICIANS

ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

NZ Register Diploma (ANZSCO Skill Level 2)

At least three years of relevant experience

and/or relevant vendor certification

may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Tasks Include:

determining software and hardware requirements to provide solutions to problems
responding to inquiries about software and hardware problems
adapting existing programs to meet users' requirements
installing and downloading appropriate software
ensuring efficient use of applications and equipment
implementing computer networks
designing and maintaining websites
repairing and replacing peripheral equipment such as terminals, printers and modems
may work in a call centre

Occupations:

313111 Hardware Technician

313112 ICT Customer Support Officer

313113 Web Administrator

313199 ICT Support Technicians nec

313111 HARDWARE TECHNICIAN

Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

Skill Level: 2

313112 ICT CUSTOMER SUPPORT OFFICER

Alternative Titles:

ICT Help Desk Officer

ICT Help Desk Technician

Systems Support Officer

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level: 2

Specialisations:

Network Support Technician

Operator Command Support Systems (Army)

313113 WEB ADMINISTRATOR

Alternative Title:

Web Master

Designs, builds and maintains websites, and provides web technology solutions and services.

Skill Level: 2

313199 ICT SUPPORT TECHNICIANS NEC

This occupation group covers ICT Support Technicians not elsewhere classified.

Skill Level: 2

Occupations in this group include:

Applications Packager

Computer Systems Technician

Telecommunications Computer Systems Technician