1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition, Revision 1

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 25/06/2009

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Contents >> Major Group 5 Clerical and Administrative Workers >> SUB-MAJOR GROUP 54 Inquiry Clerks and Receptionists

SUB-MAJOR GROUP 54 INQUIRY CLERKS AND RECEPTIONISTS

INQUIRY CLERKS AND RECEPTIONISTS respond to requests for information, and receive and greet people.

Indicative Skill Level:
Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or

AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

In New Zealand:

NZ Register Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

NZ Register Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

answering customer inquiries for information about the organisation and the goods and services it offers
resolving customer complaints and problems with goods and services provided
recording information about inquiries and complaints
greeting and welcoming visitors, and directing them to the appropriate person
arranging and recording details of appointments
answering, connecting and transferring telephone calls

This section contains the following subsection :
MINOR GROUP 541 Call or Contact Centre Information Clerks
MINOR GROUP 542 Receptionists