1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition, Revision 1

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 25/06/2009

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Contents >> Major Group 5 Clerical and Administrative Workers >> SUB-MAJOR GROUP 56 Clerical and Office Support Workers >> MINOR GROUP 561 Clerical and Office Support Workers >> UNIT GROUP 5616 Switchboard Operators

UNIT GROUP 5616 SWITCHBOARD OPERATORS

SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

In Australia:

AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:

NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Tasks Include:

operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
investigating operating system problems and informing maintenance services
alerting emergency services when required
recording details and determining charges for designated types of calls
may monitor the efficiency of systems and maintain service sampling records

Occupation:

561611 Switchboard Operator

561611 SWITCHBOARD OPERATOR

Alternative Title:

Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level: 5