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UNIT GROUP 5412 INQUIRY CLERKS

INQUIRY CLERKS respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

• answering inquiries about goods and services, and providing information about their availability, location, price and related issues
• responding to inquiries about problems and providing advice, information and assistance
• recording information about inquiries and complaints
• referring complex inquiries to team leaders or expert advisers
• issuing relevant forms, information kits and brochures to interested parties
• accessing and operating computer network systems and communication systems such as public address and paging systems
• may refer inquiries to other sources

Occupation:
541211 Inquiry Clerk

Alternative Title:
Inquiry Officer (Aus)

Responds to personal, written and telephone inquiries and complaints about the organisation's goods and services, provides information and refers people to other sources.

Skill Level: 4

Specialisation:

Information Clerk