1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, First Edition, Revision 1

ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 25/06/2009

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Contents >> Major Group 4 Community and Personal Service Workers >> SUB-MAJOR GROUP 43 Hospitality Workers >> MINOR GROUP 431 Hospitality Workers >> UNIT GROUP 4314 Hotel Service Managers

UNIT GROUP 4314 HOTEL SERVICE MANAGERS

HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.

Indicative Skill Level:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

In Australia:

AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)

In New Zealand:

NZ Register Level 4 qualification (ANZSCO Skill Level 3)

At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:

determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
conferring with managers to coordinate activities with other organisational units
maintaining attendance records and rosters
explaining and enforcing safety regulations
overseeing the work of the unit and suggesting improvements and changes
conferring with workers to resolve grievances
may perform front office and hotel reception duties

Occupation:

431411 Hotel Service Manager

431411 HOTEL SERVICE MANAGER

Alternative Title:

Hotel Service Supervisor

Supervises and coordinates the activities of hotel service workers.

Skill Level: 3

Specialisations:

Front Office Manager (Hotel)

Head Housekeeper

Head Porter (Hotel)

Hotel Concierge

Hotel Office Manager